Refund policy

Returns & Refunds

At Edelweiss Scrubs, we want you to love what you wear. We understand that sometimes a purchase may not be the perfect fit, and we're happy to help make the return process as simple as possible.

30-Day Return Policy

We accept eligible returns and exchanges within 30 days of the date your order is delivered.

To qualify for a return or exchange, items must:

  • Be unworn and unwashed.

  • Have all original tags and labels attached.

  • Be in their original condition, free from stains, odors, alterations, or damage.

  • Include proof of purchase or an order number.

For hygiene and quality assurance purposes, items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

How to Start a Return

Returning an item is easy!

Step 1: Email us at SDunbar166@gmail.com with your order number and the item you'd like to return.

Step 2: Our customer service team will review your request and provide return instructions.

Step 3: Once your return is received and inspected, we'll notify you of your refund status.

Please contact us before sending merchandise back to ensure your return is processed correctly.

Exchanges

Need a different size or color? We're happy to help!

Exchanges are accepted within 30 days of delivery, provided the merchandise meets our return eligibility requirements.

All exchanges are subject to product availability.

If your preferred size or color is unavailable, our team will help you explore alternative options.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at SDunbar166@gmail.com.

Include your order number, a brief description of the issue, and clear photographs of the merchandise.

Our team will review your request and assist with an appropriate replacement or refund.

Need Assistance?

We're always happy to help.

Edelweiss Scrubs LLC
Email: SDunbar166@gmail.com

Thank you for choosing Edelweiss Scrubs!